Do you know if you have the right number of trunks?

• If you aren't getting busy signal complaints, you have too many trunks. But how many are too many?
• If your organization has fewer employees now than a year ago, have you also reduced your telecom infrastructure?
• Has your call volume decreased? Do you still have the same number of trunks?

Many vendors and service providers offer their customers a fee-based traffic study to determine usage on trunk groups. This is normally done for a week. However, due to fluctuating business trends, a one-week report may not be representative of your normal minimum/maximum requirements. VXTracker is constantly collecting this information so you can choose your time frame and get a true picture of your trunk utilization.

Trunk Group Occupancy Report
The VXTracker Live Voice Management/Call Accounting system has a powerful Trunk Group Occupancy report that lets you know what the maximum usage has been on a specific trunk group over several months. This allows you to make well-informed decisions on how to decrease or increase your trunk capacity to meet your actual needs.

Trending Reports
Other VXTracker trending reports show the number of incoming and outgoing calls over a period of months to further inform users on actual telecom infrastructure requirements.