VoIP Monitoring
VXTracker software is an advanced converged communications management solution designed to help enterprises achieve successful IP telephony  transitions and ensure ongoing success. Able to track and monitor communication use and expenses across traditional, hybrid and converged communication networks, our software has helped hundreds of businesses. VXTracker provides a single view of the network across disparate systems, while normalizing and correlating data to provide actionable information. It can simplify the complexity of planning IP telephony rollouts and provide sophisticated analytics that reveal costs, performance and quality-of-service metrics. Read more about VXTracker's VoIP Monitoring features.

LDAP Integration
Frustrated that you don't have an up-to-date list of all your users? Don't have the time for updates? Consider using our LDAP Integration module to get your employee information imported and updated. Read more about LDAP Integration.

Nortel Console Reporting
Organizations with Nortel consoles can add this optional VXTracker module, giving them visibility into individual operator statistics. It allows managers to evaluate, motivate, train and compensate telephone operators based on actual performance. Read more about Nortel Console Reports.

ACD Monitoring & Reporting for Nortel Meridian C2
The VXTracker ACD Module with Historical Reporting utilizes both ACD and SMDR data, enabling you to drill down and see all call details for incoming calls as well as non-ACD incoming and outgoing call detail for all agents in your call center. Add to that real-time ACD Live View and you have a powerful tool for tracking and monitoring queue productivity, as well. Read more about ACD Monitoring and Reporting for Nortel Meridian C2.

ACD Reporting for ShoreTel Workgroups
As an add-on component to VXTracker, our ACD Module gives managers of ShoreTel Workgroups call centers historical information to understand and analyze their customers' experience when calling into queues. Companies can reduce customer wait times to improve customer service, increase revenues and boost agent productivity. Read more about ACD Reporting for ShoreTel Workgroups.