VXTracker is a software suite that is installed on a server on your network. It collects call records and other data from your telephone switch and/or IP network and allows you to produce timely and accurate reports.

The standard VXTracker package includes the following:

Call Accounting
Call accounting has long been the core of any telemanagement program. It collects the data on calls, prices them, identifies the source of the call and then allows you to produce reports and give you the information you need to make informed business decisions. Every department in the company can benefit from the reporting capability of a call accounting system. Read more about VXTracker's Call Accounting features.

Performance Monitoring
VXTracker captures live data from each of your phone systems and constantly monitors thresholds to show you how your phone system is working. When you log in to your custom home page, you get a live view of your voice network performance. You can customize the display panels and design your own management interface. Read more about VXTracker's Performance Monitoring features.

Security & Compliance Tracking
VXTracker meets industry standards for security and IT governance, providing you with monitoring and control tools. Security and Human Resources departments use VXTracker because it provides an audit trail of incoming/outgoing calls and allows investigation of harassment calls, liability claims, employee grievances, etc. Read more about VXTracker's Security & Compliance Tracking.

Traffic Study & Analytics
VXTracker has a powerful Trunk Group Occupancy report that lets you know what the maximum usage has been on a specific trunk group over several months. Read more about VXTracker's Traffic Study & Analytics.

VXTracker Reports
When you think about it, call accounting is all about the reports–the information you need in a format that's easy to access, filter, and distribute. With over 40 standard reports and the ability to customize them, we've provided you with the reporting structure you need. Reports can be automatically scheduled for e-mail distribution, saving a lot of time. Read more about VXTracker Reports.