Managing telecom expenses is vital in today's economy. Telecommunications costs make up one of the largest monthly expenses for any organization and typically have the least amount of control. A call accounting system is the backbone of a telecom expense management suite, providing critical information about how your telephone system is being used, misused and abused. Reports provide managers across the enterprise with information that allows them to manage their budgets and personnel more effectively.

Allocate Telecom Costs to Departments, Tenants, Clients and Projects
Summary reports allow phone charges to be allocated to departments, tenants or projects. Charges can include equipment, surcharges or other fees.

Report on All Calls - Cell Phones and Desk Phones
Along with a complete call detail analysis, VXTracker's Cell Phone Analysis & Reporting service provides an audit trail on all call activity, a searchable database of cell phone calls, and a professional assessment of how to measure and improve usage and pooled-minute plans.

Optimize Phone System Network Configuration
By capturing live data from your phone system, you can:

• Verify the correct routing of calls
• Monitor and report on VoIP bandwidth usage
• Confirm if all trunks are operating properly
• Show if you have too many trunks

Document Security and Compliance Issues
Security and human resources departments use call accounting because it:

• Provides an audit trail of incoming/outgoing calls
• Allows investigation of harassment calls, liability claims, employee grievances, etc.
• Sends immediate alerts on completed 911 calls to distinguish between real emergencies or misdialed calls

Lower Usage Costs
When reports are distributed, the visibility and accountability of phone activity results in employees being more aware of their personal and unnecessary calls, thus lowering costs as much as 30%.

Track Sales Activity
Summary and detail reports by extension show the number of calls and minutes for incoming, outgoing and total calls to show which salespeople are the most and least effective. Managers can use reports to manage, motivate, evaluate, train and compensate employees based on call activity. You can also track incoming calls to a specific extension used in a sales promotion to evaluate your marketing efforts.

Trend Call Activity
Graphed reports show call activity over a period of time to:

• Justify request for additional staffing
• Help prepare more accurate budget forecasts

Learn How Toll-Free Numbers Are Being Used
Sales and marketing departments can use reports to show:

• Where calls are coming from (city/state)
• Who is calling you on those numbers
• Who is answering those calls

Many employees think these calls are free and give this number to family and friends. Reports show who is receiving calls on these lines so you can reduce this misuse of company resources and lower costs.

Reduce Directory Assistance Costs
Directory assistance calls can be as much as $2.50 per call and are often hidden in the phone bill. Call accounting reports show a summary of these costs and who is misusing this service.